Frequently Asked Questions

Everything you need to know about BioTechUSA products, shipping, and services.

What shipping options are available within Europe?

We offer standard and express shipping to all EU member states. Delivery typically takes 2-5 business days depending on your location. Free shipping is available on orders exceeding a specific threshold, which varies by country.

Are BioTechUSA products tested for quality and safety?

Yes, all our products are manufactured in our own production facilities under strictly controlled conditions. We adhere to international food safety standards including ISO 9001, ISO 22000, HACCP, IFS, and GMP.

What payment methods do you accept?

We accept a wide range of secure payment options including major credit cards (Visa, Mastercard), PayPal, Apple Pay, Google Pay, and regional methods like Klarna or Sofort depending on your delivery address.

Can I return a product if I am not satisfied?

You may return unopened and sealed products within 14 days of receipt for a full refund. Due to health and hygiene regulations, we cannot accept returns for nutritional supplements that have been opened or have a broken seal.

Are your supplements suitable for professional athletes?

Many of our products are tested for banned substances and are part of the Cologne List®, making them safe for professional athletes. We recommend checking the specific product description for the 'Doping-Free' or 'Cologne List' certification.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your package's progress in real-time through our logistics partner's portal.